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Contact Us

Thank you for your interest in Through A Thousand Eyes! Whether you have questions, found a bug, want to share feedback, or just want to say hi, we'd love to hear from you. This page provides various ways to get in touch based on your needs.

Ways to Reach Us

Bug Reports

Found a bug or technical issue? Help us fix it!

Email: [email protected]
Include your browser and OS
Describe steps to reproduce
Screenshots are helpful

General Feedback

Suggestions, feature requests, or general comments?

Email: [email protected]
We read all feedback
Good ideas often get implemented

Technical Support

Need help with your account or save data?

Email: [email protected]
Include your account email
Describe the issue
We typically respond within 48 hours

Privacy & Legal

Questions about privacy, data, or legal matters?

Email: [email protected]
GDPR/CCPA requests
Data deletion requests
Legal inquiries

Reporting Bugs

Quality bug reports help us fix issues quickly. Please include the following information when reporting bugs:

Bug Report Template:

What happened: Describe the bug clearly and concisely
Expected behavior: What should have happened instead?
Steps to reproduce: Numbered steps to recreate the bug
1. Go to [location]
2. Do [action]
3. See error
System information:
- Browser: (Chrome, Firefox, Safari, Edge, etc.)
- Browser version: (e.g., Chrome 119)
- Operating system: (Windows, macOS, Linux, iOS, Android)
- Device: (Desktop, laptop, tablet, phone)
Account information: Are you logged in? Using local saves?
Game progress: Approximate level, kingdom, prestige count
Screenshots: If applicable, attach screenshots showing the issue
Console errors: Press F12, check Console tab, copy any red errors (if comfortable doing so)

Common Issues & Quick Fixes

Before contacting support, try these solutions for common problems:

Game Won't Load

Clear your browser cache and refresh (Ctrl+F5 or Cmd+Shift+R)
Try a different browser
Disable browser extensions/ad blockers temporarily
Check if JavaScript is enabled
Ensure you have a stable internet connection

Save Data Issues

Lost local save: Check if browser data was cleared. Local saves are stored in browser storage.
Cloud save not syncing: Ensure you're logged into the same account on both devices
Backup saves: Use the in-game export feature regularly to backup your progress
Corrupted save: Try importing a previously exported backup

Performance Issues

Close other browser tabs and applications
Reduce graphics quality in game settings (if available)
Ensure your browser is up to date
Try playing in a different browser
Restart your browser

Account/Login Problems

Forgot password: Use the password reset feature on the login screen
Email not received: Check spam folder, add our domain to safe senders
Can't create account: Ensure email isn't already registered, check internet connection

Feature Requests & Suggestions

We love hearing ideas from the community! When suggesting features:

Explain the problem the feature would solve or the experience it would improve
Describe how you envision the feature working
Consider how it fits with existing game systems
Be specific but open to alternative implementations

While we can't implement every suggestion, community feedback has directly influenced many features in the game, including Lab filtering, prestige upgrades, and various quality-of-life improvements.

Community Guidelines

When contacting us, please:

Be respectful and courteous
Provide clear and detailed information
Be patient - we respond as quickly as possible
Understand that we can't implement every feature request or fix every minor issue immediately
Avoid spamming or sending duplicate messages

Social Media & Community

While official community channels are still being established, you can discuss the game with other players on various gaming forums and social media platforms. Community-created content like strategy guides, builds, and tips are always welcomed!

Business Inquiries

For business-related matters such as partnerships, press inquiries, or other professional contacts:

Email: [email protected]

Response Times

We strive to respond to all inquiries as quickly as possible:

Bug reports: Typically acknowledged within 24-48 hours, fixed in next update if confirmed
Support requests: Usually responded to within 48 hours
General feedback: We read all feedback, though we may not respond to every message individually
Privacy/legal requests: Responded to within 30 days as required by law

Please note that response times may be longer during major updates or holidays.

Frequently Asked Questions

Many common questions are answered in the game itself or on the main page. Before contacting us, check if your question is answered there. Common topics include:

How to backup/restore saves
How to unlock specific features or kingdoms
Explanation of game mechanics (mutations, evolutions, Lab, etc.)
Strategy tips for difficult content
How prestige works
Information about special spiders

Thank You!

Your feedback, bug reports, and suggestions help make Through A Thousand Eyes better for everyone. Whether you're reporting a critical bug or just sharing what you enjoy about the game, we appreciate you taking the time to reach out.

The indie game development community thrives on player engagement, and your support - whether through feedback, word-of-mouth recommendations, or simply playing and enjoying the game - means everything.

Happy web-spinning, and may your spiders always roll high quality!

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